Refund & Cancellation Policy

This Refund & Cancellation Policy explains how billing, free trials, refunds, and subscription cancellation work for paid plans on Tape Delta, including the chart library license. It forms part of, and should be read together with, our Terms of Use and Privacy Policy. By purchasing a paid plan you agree to this policy.

Try before you buy — free trial

Every paid product ships with a free trial that unlocks the full feature set before any payment is required. The trial exists precisely so you can evaluate whether the product fits your needs before you commit. We strongly encourage you to complete your evaluation during the trial period.

Because a full-feature trial is available to everyone at no cost, we do not offer refunds after a paid purchase (see below).

Payments and reseller

Payments may be processed by our authorised reseller and Merchant of Record (including Paddle.com) or by our crypto payment processor, depending on the method you choose at checkout. Where a Merchant of Record processes the order, they handle the transaction, invoicing, and applicable taxes on our behalf. The refund terms in this policy apply regardless of the payment method.

Refunds

• All sales are final. Tape Delta sells access to digital software, licenses, and data services that are delivered and usable immediately. After a successful purchase, fees are non-refundable, in whole or in part.
• No refund for partial use. We do not provide refunds or credits for partially used billing periods, unused time, or features you chose not to use.
• Why: a free, full-feature trial is offered before purchase, so you can confirm the product works for you at no cost and no risk before you pay.

Exceptions

We may, at our sole discretion, consider a refund in limited situations such as a duplicate charge, a clear billing error on our side, or where a refund is required by applicable law or by the terms of the Merchant of Record. Requests are reviewed case by case. To request a review, email [email protected] from the address on your account with your order ID within 14 days of the charge.

Subscription renewals and cancellation

• Subscription plans renew automatically at the end of each billing period (monthly or yearly) at the then-current price, until cancelled.
• You can cancel at any time from your account page or by emailing [email protected]. Cancellation stops the next renewal.
• After cancellation you keep access until the end of the current paid period — cancelling does not trigger a pro-rated refund of the current period.
• We do not send reminder notices before each renewal; please cancel before your renewal date if you do not wish to be charged again.

License activation

Chart library licenses and paid plan access are activated immediately on successful payment and, where applicable, the license key is e-mailed and shown on your account page. Delivery of the license key constitutes delivery of the product.

Chargebacks

If you have a billing concern, please contact [email protected] first — we resolve most issues quickly. Initiating a chargeback or payment dispute without contacting us may result in immediate suspension of your account and license pending resolution, in addition to any action available to the Merchant of Record.

Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase. Material changes will be reflected on this page.

Contact

Questions about billing, cancellation, or a refund request — email [email protected] with your order ID.